Contacts
Frequently Asked Questions
How can I track my order?
As soon as the order is shipped, you will receive an email with the tracking number and a link to follow the delivery in real-time.
How long does delivery take?
Shipments within Italy arrive in 2-4 working days; for the rest of the world, times vary based on destination, generally 4-8 working days. Orders are processed within 24-48 hours of confirmation.
What is your return policy?
You have 14 days from delivery to return items, from any country, provided they are intact and with original tags and labels. For returns from abroad, shipping costs are borne by the customer, unless the product is faulty or incorrect.
How do I make a return?
Write to us via the form below or by email, indicating your order number: we will send you return instructions.
How long does it take to receive a refund?
Once the items have been received and verified, the refund will be issued to the same payment method within a few working days.
Can I make an exchange?
Yes. Contact us indicating the desired size or item: we will check availability and arrange the exchange.
What payment methods do you accept?
Credit and debit cards (Visa, Mastercard) and PayPal. All payments are protected and encrypted.
Do you ship to my country?
We ship to Italy, Europe, and the rest of the world. Shipping is free for orders over €150; below this threshold, the cost is calculated at checkout based on the destination. For destinations outside the European Union, any import duties and taxes are handled at checkout where available.
Can I see the items in the boutique?
Of course. The Russo boutique is on the Promenade du Port, in Porto Cervo. Come and visit us to try on the items in person — our staff is available for advice and customizations.
Contact
For any questions, do not hesitate to contact us: we respond within 24 hours. We invite you to consult the FAQs above, where you might already find the answer you are looking for.
Our customer service is available Monday to Friday, from 9:00 AM to 6:00 PM.
For information, write to info@russoportocervo.it or use the form below.